Duoc Nguyen

Senior Technical Lead

Enterprise-scale systems architect with deep expertise in high-performance distributed systems and technical leadership

Leadership Philosophy

Service-First Engineering: “In SaaS, service always comes first - every engineering decision must solve real customer problems effectively. Technology is valuable only when it creates measurable impact for users.”

Servant Leadership Approach: “My goal as a leader is to make myself unnecessary by empowering others. True leadership is measured not by team dependency, but by how successfully teams operate autonomously.”

Core Principles:

• Customer-centric architecture: Engineering solutions designed around actual user pain points, not theoretical perfection
• Autonomous team building: Create systems and culture that eliminate management bottlenecks
• Measurable impact focus: Every technical decision tracked against real business outcomes and user value
• Practical AI integration: AI as augmentation tool for human capability, not replacement

Technical Leadership Impact

Engineering Management at Scale

• Led engineering team (15+ engineers) for #1 Shopify review platform serving 8K+ merchants
• Achieved 2x team output through AI adoption strategy (70% productivity increase, 60% team adoption rate)
• Built autonomous teams using “servant leadership” - teams operate independently without management bottlenecks
• Designed GodEyes platform enabling self-service deployments and production releases for all engineers
• Developed competency frameworks with HR for frontend/backend career progression and skill assessment

Architecture & System Design

• Solved extreme scale challenge: 1M+ daily visitor queries + 8K merchant operations through dual-database architecture
• MongoDB Change Streams expertise: 8-worker real-time data pipeline with resilient sync mechanisms
• Microservices at scale: 95+ microservices, 120K+ lines of production Go code
• AWS serverless mastery: 72+ Lambda configurations with ARM64 optimization

Business Impact Through Technology

• Kudosi (AliReviews): #1 Shopify review platform - 27% conversion uplift, 10M+ reviews processed
• TrueProfit: #1 Shopify analytics platform - 4,697+ stores, real-time profit tracking with multi-touch attribution
• AI cost optimization: 80-90% reduction in translation costs through intelligent caching and deduplication

Technical Expertise

Core Technologies

• Backend: Go (7+ years, production scale), Python, TypeScript
• Frontend: Vue.js, TypeScript, Modern JavaScript frameworks
• Databases: MongoDB (production clusters), Elasticsearch, Vector databases (Qdrant)
• Cloud: AWS Lambda, Event-driven architecture, Serverless-first design
• AI/ML: LangGraph orchestration, RAG systems, Multi-provider integration

System Architecture Patterns

• Event-driven microservices with MongoDB Change Streams
• Real-time data pipelines with Kafka integration
• Cross-device customer journey tracking at 6K events/minute
• Dual-database systems for read/write optimization

Professional Experience

Technical Lead & Engineering Manager | FireGroup Technology

Leading engineering team for market-leading Shopify review platform (Kudosi/AliReviews)

Key Achievements:

• Transformed 60% of team to AI-enhanced workflow, doubling output capacity
• Architected solutions handling 1M+ daily queries with sub-second response times
• Led migration from PHP monolith to 45+ Go microservices
• Built attribution engine processing 6K events/minute with <500ms query response

Founder | AI Ocean

SaaS portfolio focusing on AI-powered developer and business tools

Products:

• Multiple SaaS applications spanning AI translation, 3D generation, e-commerce optimization
• Focus on practical AI integration with measurable ROI
• Developer productivity tools with real-world impact

Open Source & Community

• 4,892 commits, 416 repositories - Arctic Code Vault Contributor
• obsidian-open-gate (202 stars, 35000 installations) - Web integration breakthrough
• Vue.js Vietnam Community Co-founder
• 12bit.vn - Vietnamese developer knowledge platform

Available for senior technical leadership roles requiring expertise in scaling engineering teams, designing enterprise-grade systems, and driving AI adoption at organizational scale.